Legal
Terms & Conditions
Last updated: February 2026
Bookings
- All bookings are made via our booking partner, BookWhen. By booking, you agree to these terms.
- Full payment is required at the time of booking unless otherwise agreed in writing.
- Places are confirmed once payment is received.
Cancellations & Refunds
- Cancellations made more than 14 days before the event will receive a full refund.
- Cancellations made 7–14 days before the event will receive a 50% refund or the option to transfer to another date.
- Cancellations made less than 7 days before the event are non-refundable, though we will try to offer an alternative date where possible.
- If Base Camp cancels an event (e.g. due to extreme weather or safety concerns), a full refund or alternative date will be offered.
Health, Safety & Behaviour
- Participants must follow all safety instructions given by Base Camp staff.
- Parents/guardians are responsible for ensuring we are informed of any medical conditions, allergies, or SEND requirements at the time of booking.
- Children under 8 must be accompanied by an adult.
- We reserve the right to refuse entry or ask any participant to leave if their behaviour poses a risk to themselves or others. No refund will be given in this case.
Weather
Our activities run in all weather conditions – rain brings out some amazing sights in nature! Please dress appropriately. We will only cancel in cases of extreme or dangerous weather, and a full refund or alternative date will be offered.
Photography
We may take photographs during sessions for use on our website, social media, and promotional materials. If you do not wish to be photographed, or for your child to be photographed, please let us know before the session begins.
Liability
Base Camp holds public liability insurance. While we take every precaution to ensure the safety of participants, outdoor activities carry inherent risks. Base Camp accepts no liability for loss, damage, or injury except where caused by our negligence.
School Bookings
- School bookings are subject to a separate agreement and may have different cancellation terms.
- The school is responsible for ensuring adequate supervision ratios are maintained alongside Base Camp staff.
- Risk assessments are available on request prior to the visit.
Changes to These Terms
We may update these terms from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions about these terms, please contact us at hannah@basecamplearning.co.uk.